FAQs

What payment methods do you accept?

We accept various payment methods, including major credit cards, PayPal, and other secure payment options. Please check our website during the checkout process for the full list of accepted payment methods.

What is your return policy?

Innovule has a 30-day return policy. Customers have 30 days from the date of receiving their item to request a return. To initiate a return, please contact us at support@innovule.com. Items must be returned in their original condition to be eligible for a refund.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.

Can I exchange a product?

Currently, we do not offer direct exchanges. The most efficient way to obtain a different item is to return the original product and, upon acceptance of the return, place a new order for the desired item.

What should I do if my item arrives damaged or defective?

If your order arrives damaged or defective, please inspect the item immediately and contact us at support@innovule.com as soon as possible. We will evaluate the issue and work towards a resolution to ensure your satisfaction.

How can I contact Innovule for further inquiries?

For any additional questions or concerns, you can reach us via email at support@innovule.com. Our customer service team is available to assist you with any inquiries regarding our products or policies.